5.25pm - As far as we can see all servers are back on line and all are pinging and many have been for a few hours now. If you see any issues with your server please open a support ticket by emailing support@bigwetfish.co.uk. Any issues now are minor and will be quickly resolved.
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3.31pm - We are working through some issues still but many servers are back on line and serving pages. Thanks for your extended patience.
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2.52pm - Many servers are back on line. Some clients are reporting slowness - this is to be expected when multiple servers are rebooted. All services will be returning to normal in a short period of time. We will post here when we believe all issues to be resolved and then if you see any lingering issues we ask you to open a support ticket. Please refresh this page for an update shortly.
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2.25pm - We need to reboot all cloud Hypervisors so any servers currently on line will go off line for a period. Some may need to be FSCK'd as some cloud servers have in excess of 160 days continuous uptime. We now know the issue and a tech from the data centre is working right now to solve the issue. Any client who wants a full report is welcome to request this in a support ticket after all servers are back on line.
Many clients are asking for an Estimated time to repair. Some servers will be back on line momentaily. Others may take a little longer as they will need to FSCK and that is unavoidable unfortunately.
Server 17, 20, 23 and 26 shared servers are affected - no other shared servers are affected at this time. Other servers affected are VPS and Cloud VPS servers belonging to clients.
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1.54pm - Technicians from the Noc have determined the source of the outage. They are looking into this now and we will have an update soon
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We are aware that a number of clients are reporting that there are server issues. We are working first off to determine the cause and then once we know more we will post here.
A noc technician is currently looking into these issues and we will have an update for you as soon as possible. We thank you for your patience at this time and we will have an update shortly.
