We always work to improve and today we are launching this page to show that we will gladly listen to feedback from clients.
If something we do really frustrates you why not let us know. If we can improve we will and if we cannot change it management will email you to explain our position.
We expect this list to grow as the months progress so please contact us to let us know if you have any feedback
The Issue: Too many invoice reminder emails - especially for a business client who has processes in place to pay on time - they did not need courtesy reminders.
What We Did: We added this page to our knowledge base reminding client we do have a feature to not send reminder emails. http://www.bigwetfish.co.uk/whmcs/knowledgebase/51/Stopping-Invoice-Reminder-Emails.html
The Issue: A client was confused by our automated support desk email telling her the ‘ticket was now closed’
What We Did: We have reworded the email to make it easier to understand the purpose of the email.
