11.00pm - 30 May We have taken the server off line and are currently performing an rsync of data to ensure when we restore no data is lost.
12.00am - 31 May The sync is completing as expected. We will soon begin installing Cpanel on the new array. The next update will be in a few hours. Appreciate your patience.
2.00am - 31 May The sync is finished. The array has been setup again and installed. Currently all MySQL databases are copying from the temporary disk to the new array. The process is completing as expected.
7.00am - 31 May The restore is contiuing as expected. 90% of accounts are now restored and on line. It will only be a short time until all are.
8.00am - 31 May The restore is finished. Just to clarify there is NO data loss due to the way we completed this restore and any emails sent to you should start to flow soon as well. If you do see any issues with individual accounts please open a helpdesk ticket we will be happy to check for you.
5.00pm - 30 May We will post updates here as we progress with the work overnight. The work is scheduled to start at 11pm.
Here is a copy of the email we just sent out:
====================== Good Evening
You are receiving this email as you have an active hosting account on Server 26.
Thank you for your extreme patience. We ask you if possible to not add to our workload by opening helpdesk tickets. Any and all information we have will be posted to the above link. Thanks for your cooperation. ======================
