Invoice Emails Sent in Error
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Saturday, 2nd November, 2013
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09:39am
Hello
Yesterday we made the final switch from using 2Checkout to using Stripe for our card payments. During this switch WHMCS automatically reassigned any invoices with '2checkout' as a payment method to 'Stripe' as a payment method. Today our system unfortunately has sent an email to 689 clients who have unpaid invoices in their client area all from products that were not cancelled by the client informing you we could not take take payment as your card details are not on file. Any client who actually cancelled their product in their client area are not affected these emails have only gone to clients who simply ignored the invoice and did not actually cancel their product.
You can safely ignore these emails. We are working through now to cancel all these old invoices so this will not happen again.
Eleven active clients with OLD invoices on file who have their cards saved on Stripe have also been auto charged for old invoices. This again is in error as these invoices were generated before we moved to Stripe and auto payments. We are contacting these 11 clients personally later this morning and refunding these payments. If any of these clients incur bank charges as a result of an unexpected payment coming from their account we will work to compensate these 11 clients on an individual basis.
Although these emails were only sent to those clients who did not technically cancel their products and simply ignored the invoices that we generated we did not see this coming in our planning and we are deeply sorry for any alarm caused.
BWF Management
