As a company we have always been very fortunate and we have never attracted what we would see as an unusually high number of fraud orders. Unfortunately in the past 2 weeks we have received over 50 fraud orders with what we see as 'Suspicious Variables'. Examples of Suspicious Variables are:
Orders from parts of the world we do not have a strong presence in (Africa and Indonesia Specifically)
Orders for product combinations that are not usually ordered together
Orders with every conceivable add on inluded in the order that make no sense
Small orders then quickly ramping up orders with more expensive produts (testing stolen card limits we guess)
Orders placed through proxy servers
Orders coming from IP addresses that do not match the country listed in the client area
Orders coming through VPNs and not through regular home / business IPs
As a temporary measure we have had to stop auto setup of domains and hosting accounts. We will be regularly checking orders that come in and manually activating these. Please note this is a temporary measure while we work to put in place a commercial product to auto detect fraud orders.
During regular business hours new orders will be activated within ten minutes. Outside that time we will be checking very regularly to activate orders. Management are setting up phone alerts to get notified of all orders outside of office hours so we can react quickly.
We apologise if you are waiting on your product to be activated. The decision was taken as effectively we are bleeding money in fraud domain registrations that cannot be cancelled.
Thanks for your kind understanding while we work diligently to implement an automated fraud detection system. This is a natural part of our growth as a company and fraud orders are to be expected. It is no longer feasibe that we fight fraud manually and we need help from expert software to automatically check all orders. We will endeavour to have fully automated and immediate setup working again within 48 hours once we implement a new commercial anti fraud detection system.
