Hello
This issue is out of our control as you will see when you read the entire post but we felt the need to post anyhow.
We started getting support tickets telling us that our servers were down approximately an hour ago. All were hosted on our USA rackspace and none of our UK rackspace clients have reported anything. Only 6 clients have opened tickets so whilst significant we have a few thousand USA based domains hosted.
All servers are up at this time and all servers are working fine.
The pattern seemed to be that all users reporting issues were hosted by BT - one client rebooted his router and the issue was resolved, another rebooted his router and the issue was still apparent.
We have tried getting one user to change to google public DNS but still not working for him.
We then opened Tweetdeck and added a column for 'btcare' and it became apparent this was a wider issue. Many users are reporting that their websites are not accessible and all seem to be using BT as their ISP.
Here are some example Tweets copied from the public BT Twitter feed
@BTCare Media Temple websites seem to be down, including and 205.186.159.85. Wikipedia is back now. Will try to fill form.
@BTcare We cannot get to our email or web servers on the mediatemple network tracert shows issue at http://t.co/LFC9JbJy (69.28.171.214)
@BTCare nxs.nl (& all sites on their network) but fixed since 25 mins. Traceroute didn't get passed http://t.co/ZAC03Suw
@BTCare Could you update your telephone support staff as to there being an issue? Apparently there are "no reported issues"
@BTCare Can you confirm that you are looking at a wider issues in your network? We're unable to connect to payment providers in your network
and @btcare tweeted back at a client the following admitting many clients have issues:
@janleeks How long has it been happening for? I am aware of many people having issues with random sites.
If you have issues please update us so we can build a pattern but it does look to be 100% out of our control and from the Tweets we are seeing many users are affected and it is not just our servers.
