Announcements

Customer Announcement

  • 1st May 2026
Important Service Update – cPanel Security IncidentThis incident relates to a global vulnerability affecting cPanel servers, which has been widely reported in the news. Millions of servers worldwide have been put at risk. If you search for “cPanel Vulnerability 2026” on google you will find extensive coverage from third party sources.We want ...
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web609 Issues

  • 1st May 2026
Please read this announcement after reading this: https://manage.bigwetfish.hosting/index.php/announcements/512/cPanel-Critical-Vulnerability-Issue.html It would appear web609.bigwetfish.co.uk is one of the server affected by this vulnerability.  We are currently restoring to a new server build. Please be patient at this time and if possible ...
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Ticket Timers Broken

  • 1st May 2026
Ticket Timer Notice Due to the ongoing cPanel critical vulnerability incident, we believe our third-party ticket timer system may also be affected, as it is hosted remotely and timers have stopped working. It is safe to assume their server has been imlacted here. As a result, any previously scheduled ticket timers may not trigger as expected. ...
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server814 server issues

  • 1st May 2026
1 May 2026 3am UpdateThe new server has been built and the restore has completed 74 out of 75 accounts.  Once the restore completes we will remove the temporary IP and add the new IP to the server and being the sites back on line   Please read this announcement after reading ...
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