5th Oct 2023
Failed Direct Debit Admin Charge - effective 1 November 2023
Direct Debit is an increasingly popular payment method provided for your convenience that gives you the protection of not sharing your card details on line and also gives you the protection of the 'Direct Debit Guarantee Scheme' provided by your bank promising a full and immediate refund if we make an error.
We use a company called GoCardless as ...
22nd Set 2023
XOA017 - EMERGENCY Maintenance
Friday 22 September 2023 - 4.50pmThe work has been carried out and the services are back on line.
Friday 22 September 2023 - 4.20pmWe are seeing an error with a piece of hardware in one of our Nodes and are going to perform emergency maintenance to replace this part. Whilst a 4.15pm short outage is not ideal our system admins have deemed this ...
21st Set 2023
XEN519 Node Issues
Thursday 21 September 2023 - 12.21pmmod_ruid2 and cPanel Jailed Shell caused this. We simply disabled this and enabled it again in Easy Apache and the websites started to load again. Not sure why or how this happened after a reboot but issue resolved now. Apologies to those who were affected here. All servers to our knowledge on this node ...
14th Set 2023
CentOS 7 End of Life Actions
September 2023 - March 2024
From September 2023 to March 2024 we will be upgrading a significant number of our older servers.
If our staff have directed you to this page in a support ticket it means you are a client whose server is deployed on CentOS Version 7 as your Operating System. Unfortunately this operating system is coming end of life ...
