2 août 2013
Small Change to Affiliate Payouts
We wish to announce that with immediate effect we are making three small changes to our affiliate scheme.
Credit is available immediately as account credit - just open a helpdesk ticket and ask us to move your affiliate balance to your account as credit.
Cash Payouts will only be made to UK Bank Accounts moving forward with a 60 day lead ...
26 juin 2013
Server 6,21 & 23 PHP Upgrade
We need to upgrade php version on Server 6,21 and 23 as the version in use is 'End of Life' and no longer secure.There is the potential that any websites using OLDER scripts may break after this upgrade. If this is the case we STRONGLY advise you to upgrade your scripts but if you cannot or need more time just open a ticket and we can move ...
17 juin 2013
Faster Ticket Response Times
Good DayWe trust this message finds you well. We already provide true 24/7 helpdesk support with an average response time of 10 minutes office hours and 30 minutes at all other times.We have been working hard behind the scenes to recruit some new staff with a view to giving 10 minute or less ticket response times 24/7 as well as true 24/7 ...
8 juin 2013
Server 26
Unfortunatley Server 26 is displaying the same symptoms as it did yesterday and we have asked the data centre staff to troubleshoot what we now believe to be a firmware issue.We apologise for the additional downtime today.Just an update at 7pm. The server is not booting up. Something is clearly up with this server and the data centre ...
