9th april 2013
Business 2 Load Issues Last Night
Some clients on business2.bigwetfish.co.uk will have noticed server load spikes the past 3 days. Unfortunately there was one user on this server who was running a Wordpress Website which had 40 active plugins and a cron job that was running out of control. This client also informed us she had a development team testing some new ...
4th april 2013
Free Trial Issues
Hi FolksWe wanted to apologise if you are on a free trial and your account was suspended. Here is how we usually do free trials:
Client places an order and we tell them not to pay
We mark the invoice as not due until 30 days later
We set the product not to suspend for 30 days
Everything works fine! until last week where we updated ...
4th april 2013
UK Issues
===================================4 April 2013: 9.20amThe data centre technicians have confirmed this was caused by a DDOS attack in the data centre. This DDOS has now been mitigated and all services they confirmed are back up. If you are seeing anything else let us know but our Nagios Service Monitor is showing as 'No Alerts' at ...
1st april 2013
'Do not suspend until' option not working
HelloIf we suspended your account today we do apologise. This only affects clients with overdue invoices or those in a free trial. Here's what happened:
We regularly get clients with unpaid invoices asking for an extension. We try to accommodate within reason by using the 'Do Not Suspend Until' option where we set a date ...
