Announcements

XEN 105 Node Issue

  • 15th June 2020
We're aware that XEN105 Node is down at the moment.  It's affecting 7 Virtual Servers.  We've issued a reboot and will let you know when things are back on line. 3.39pmThe reboot has brought the server back on line.  We're looking to see if we can determine what caused this issue.  This is an older generation node so we may bring forward its ...
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23 May 2020 - Maidenhead Network Issues

  • 23rd May 2020
23 May 2020 - 6.45amWe received an alert that every server in our Maidenhead Data Centre Racks was offline.  We immediately called our emergency contact and were told this was planned Maintenance and we did receive notice. We did not receive any notification and have asked for clarification.  Looking at twitter we can see other clients using the ...
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27 April 2020 - Maidenhead Network Issues

  • 27th April 2020
5.49pmIomart in Maidenhead have told us they are working with Cisco to address this fault.  They still suggest this is affecting the majority of flows out of their data centre but we are not seeing this and our racks appear to be online (despite having a brief blip earlier). 5.45pmIt would appear all our servers in our racks are back.  Speaking ...
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7 March 2020 - Duplicate Payments

  • 7th March 2020
Early morning on Saturday 7 March 2020 our senior technical team were working at replacing our main server we use for client management.  This was routine maintenance as part of our regular server retirement and replacement programme.  The team had built and secured the server on 28 February 2020 in preparation for this switchover.Unfortunately ...
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