Saturday 27 July 10.08amAll servers are back on line. Effectively we switched it off an on again. Something on the node was trying to take more resources than was available (something that in theory should not be possible on this type of virtualization). A reboot has fixed the issue. Apologies we did not simply reboot at 9am but we assumed ...
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We are aware that there is an ongoing issue currently on server44. Our senior system admin team are working on getting it resolved. We have had to temporarily stop key services on the server to give the team chance to look into this issue.
We will update this announcement once the issue has been resolved.
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7.15am:The issue should now be resolved completely by around 9.30am. If you encounter any issues after this time, we recommend opening a ticket or jumping on live chat to talk with our team. We appreciate your extended patience.6.00am:Our senior team is still working on this failing server. As a precaution we are restoring the websites from ...
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We are aware that server 22 had had higher than usual load recently. We're going to start moving 50% of users off that server to give it a little more breathing room. The server itself does not have any more accounts than our average across our fleet but the unusual mix of user needs is causing load. One user was also suspended whose site ...
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