23rd May 2020
23 May 2020 - Maidenhead Network Issues
23 May 2020 - 6.45amWe received an alert that every server in our Maidenhead Data Centre Racks was offline. We immediately called our emergency contact and were told this was planned Maintenance and we did receive notice. We did not receive any notification and have asked for clarification. Looking at twitter we can see other clients using the ...
27th Apr 2020
27 April 2020 - Maidenhead Network Issues
5.49pmIomart in Maidenhead have told us they are working with Cisco to address this fault. They still suggest this is affecting the majority of flows out of their data centre but we are not seeing this and our racks appear to be online (despite having a brief blip earlier).
5.45pmIt would appear all our servers in our racks are back. Speaking ...
7th Mar 2020
7 March 2020 - Duplicate Payments
Early morning on Saturday 7 March 2020 our senior technical team were working at replacing our main server we use for client management. This was routine maintenance as part of our regular server retirement and replacement programme. The team had built and secured the server on 28 February 2020 in preparation for this switchover.Unfortunately ...
8th Nov 2019
XEN140 Issues
Friday 8 November 2019 - 4.00pmServer 30 has 30 more accounts to restore. Server 18 we are now processing the final wave of accounts manually and as these are the largest accounts on the server they are taking some time. We're sorry once again for this hardware failure. Thanks to everyone for your extended patience.Friday 8 November 2019 - ...
