7.15am:The issue should now be resolved completely by around 9.30am. If you encounter any issues after this time, we recommend opening a ticket or jumping on live chat to talk with our team. We appreciate your extended patience.6.00am:Our senior team is still working on this failing server. As a precaution we are restoring the websites from ...
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We are aware that server 22 had had higher than usual load recently. We're going to start moving 50% of users off that server to give it a little more breathing room. The server itself does not have any more accounts than our average across our fleet but the unusual mix of user needs is causing load. One user was also suspended whose site ...
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Final Update: We swapped the failed drive (keeping the server online) and the array has rebuilt. The array is now optimal:
--------------------------------------------------------------------------DG Arr Row EID:Slot DID Type State BT Size PDC PI SED DS3 FSpace--------------------------------------------------------------------------0 - - - - ...
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XEN102 Node has been experiencing sporadic crashes recently. A hardware test determined some errors in the RAM. At 11pm on 9 January 2019 we will be taking the server off line to replace the RAM. We expect maintenance to last 60 minutes (maximum) and we expect this to be a permanent resolution to this issue.Apologies for the inconvenience.
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