Announcements

[Information] Server 12 USA Switch Off

  • 9th October 2013
Good MorningServer 12 OLD was replaced by Server 12 NEW a number of months ago and at that time we informed clients they needed to change from using the data centre provided DNS to our Cluster DNS.  We hope the clients on this server have been seeing the increased page load speeds and decreased latency from the upgrade. The new server has had ...
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[Information] Invoice Bug

  • 7th October 2013
We just found a bug in our billing system and thanks to the growing number of clients reporting this.  If you have 'card payment' selected as your default payment method and view your unpaid invoice the 'Pay Now' button is not there.To make this 'Pay Now' button appear change to Paypal and change immediately back to 'Card Payment'We are going ...
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[Resolved] Xen11 Emergency Maintenance

  • 6th October 2013
We see an issue with our Xen11 VPS Node.  Every time a client performs an action like increasing RAM, adding CPU etc the entire node will crash.  This results in a node reboot and about 5 minutes downtime for clients on this node.We have ruled out hardware problems and we suspect the issue is with a bug in the Kernel we are using and we ...
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[Resolved] VPS8 OpenVZ Node Reboot Friday Evening

  • 6th October 2013
This is a report on why VPS8 OpenVZ Node needed a reboot on Friday around midnight.  OpenVZ is a slightly cheaper form of Virtualization that allows you to get an Equal share of CPU and by its very nature there is no way to limit CPU usage like happens on Xen Virtualization.  At midnight on Friday 4 October 2014 our monitoring system ...
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