10第 十月 2013
IMPORTANT: Paying with Card
Good MorningIt's Stephen here from Management. We recently moved to STRIPE for our secure card payments and this has been a very positive move for many clients and for us. Some clients are becoming confused and I am unsure how we can make this any clearer so I wanted to write this article to explain things.Here is the text from our ...
9第 十月 2013
[Information] Server 12 USA Switch Off
Good MorningServer 12 OLD was replaced by Server 12 NEW a number of months ago and at that time we informed clients they needed to change from using the data centre provided DNS to our Cluster DNS. We hope the clients on this server have been seeing the increased page load speeds and decreased latency from the upgrade. The new server has had ...
7第 十月 2013
[Information] Invoice Bug
We just found a bug in our billing system and thanks to the growing number of clients reporting this. If you have 'card payment' selected as your default payment method and view your unpaid invoice the 'Pay Now' button is not there.To make this 'Pay Now' button appear change to Paypal and change immediately back to 'Card Payment'We are going ...
6第 十月 2013
[Resolved] Xen11 Emergency Maintenance
We see an issue with our Xen11 VPS Node. Every time a client performs an action like increasing RAM, adding CPU etc the entire node will crash. This results in a node reboot and about 5 minutes downtime for clients on this node.We have ruled out hardware problems and we suspect the issue is with a bug in the Kernel we are using and we ...
